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Policies

We ONLY deliver in Mississauga, Brampton and Toronto.

If you live outside of this area, Shopify will still take your money, and we'll all have to waste our time making sure it gets back to you. If you live outside of our normal delivery area, but still want to order, please contact us before you shop to make special arrangements.

 

We deliver to Mississauga, Brampton and Toronto

DELIVERY PROTOCOLS

The following delivery protocols will be in effect from May 1st, 2022 and will remain in effect until further notice. It may from time to time be updated based on any directives received from the Provincial or Municipal authorities.

Our staff and drivers are trained in proper hygiene protocols and practice social distancing. We ask that all customers at delivery sites respect the rules we have put in place to protect both you and our staff. Our drivers reserve the right to refuse delivery if they suspect an unsafe environment.

Drivers will place plants at the entrance to the purchaser’s household, following to the best to their ability, the instructions provided

For clarity the following is the procedure which Plants in the City will follow when making a delivery:

The driver will park at the home of the purchaser.

The driver and their assistant will unload the plants and place them at the entrance of the purchaser’s home.

The driver will take a picture of the delivered plants to confirm delivery of the merchandise.

The driver and their assistant will return to their truck and close the door.

Only when all staff are back in their truck may the purchaser open the door to their home to view plants. Please do not approach either the driver or the truck.

The driver at their discretion may refuse delivery at any location which appears unsafe or should physical interaction be necessary in order to complete the delivery.

Customers may not enter or approach the delivery vehicle at any time.

For the immediate future we would ask that you limit all contact with Plants in the City to the use of email or phone contact. In order to keep both you and our staff safe we will not encourage any face to face contact or conversation with our staff.

 

Click here to see our Return and Refund Policy.

Click here to see our Privacy Policy.

Click here to see our Terms of Service Policy.